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Thank you for utilizing our services! We value your privacy and adhere to Indian Data Privacy Policies.
When you use our broadband services, our privacy policy tells you how we collect, use, and protect your personal information. This makes sure that our data handling practices are clear and trustworthy.
Scope:
This portal (here referred to as “the portal,” “we,” “us,” and “our”) is dedicated to respecting and safeguarding your privacy.
Our “Privacy Policy,” along with the terms and guidelines of the portal and any additional regulations listed on the portal, tells you how your information is collected, used, and kept safe when you use the portal and its services.
Privacy Policy Revisions:
Your information will be treated in compliance with relevant laws and regulations.
Based on operational, legal, or regulatory needs, this privacy policy may be changed, and any changes will be posted online. We will do our best to let you know if our privacy policy changes in a big way. You are advised to return to this page on a regular basis to check the Privacy Policy and any updates to it. Your continued use of the Portal after any changes to this privacy policy will be interpreted as your acceptance of such change(s).
Services Provided by Third Parties:
Please be aware that your mobile operating system provider, mobile service provider, third-party apps (including those pre-installed on your smartphones powered by the Android/iOS platform or custom Android ROM (“Device”)), social media sites, and websites that you visit may also gather, utilize, and share information about you and your activities.
We don’t have any say over how these third parties collect, use, share, or keep your personal information safe. Please visit their individual privacy policies for details on third-party privacy practices.
The personal information we gather:
Personal information is data that can be used to find out who you are. It can include things like your name, age, gender, contact information, and your preferences for services and products. When it comes to personal information, it will mean what the law says it means at the time.
We acquire, analyze, communicate, and keep personal information in the following ways:
Collection:
We may collect personal information from you so that we can give you information, finish a transaction, or send you a product or service that you have asked for or agreed to. You agree to the collection of personal information while applying for services or products.
When you sign up for our services or pay on the Portal, we may get information about your bank account and how you pay, such as your credit card or debit card number. Our online payment partners will handle credit and debit card data.
Use:
The Portal collects this information to:
Sharing:
We might share personal information with our partners so that we can offer services like promotion and advertising, search results and links (like sponsored listings and links), customer service, etc. If you don’t tell them not to, these businesses and their partners can send you ads.
Personal information may be disclosed to other parties. This sharing may be needed to provide you with our services, finish your orders, make your experience better, or follow the law.
If we think access, use, retention, or disclosure of personal information is essential to:
(a) comply with any law, rule, legal process, or government order;
(b) find, stop, or fix fraud, security, or technical problems; (c) protect the rights, property, and safety of our customers and the public as needed or as the law allows.
Retaining Information:
Unless a longer retention term is needed or authorized by law, the information gathered will only be kept for the reasons stated or at the time of collection. When the goals are met, personal data is securely removed.
Non Personal Information
Non-personal information includes system or hardware IDs, system or application software, and external devices.
When combined with personal information, non-personal information is considered personal information.
This section describes how we acquire, utilize, disclose, and maintain non-personal information.
Collection:
You agree to let the portal collect technical, diagnostic, and usage-related information about you for the purposes listed below. Once obtained, this information is disguised so that it does not directly reveal you.
Use:
The aforementioned information is collected regularly in order to deliver and enhance the portal and its services, permit the supply of software updates, product support, and other services to you (where applicable), and check compliance with the provisions of this policy.
Sharing:
We may also give Portal partners and third-party developers a subset of diagnostic information relevant to their software, hardware, and services intended for use with the Portal, as long as the diagnostic information does not individually identify you.
Retaining Information:
Unless a longer retention term is needed or authorized by law, the information thus obtained shall only be kept for the minimal amount of time necessary to meet the purposes set out and solely for the reasons specified above. All information is erased in a secure and confidential way after the goals have been met.
Cookies:
Your device’s hard drive stores permanent and temporary cookies. Cookies and other technologies acquire non-personal data. We consider IP addresses and other similar identifiers to be personal information to the extent that local law requires. We also consider combined non-personal and personal information as personal information.
Location-related Services:
In order to provide the services offered by the Portal and to enhance the design, operation, performance, and content of the Portal, the Portal, its licensees, and agents may regularly access, collect, and analyze your use of the Portal as well as other information connected to your location using Wi-Fi signals, Bluetooth, or other methods and data. Device location settings must be enabled to gather geo-location data. Hence, the portal may request location settings.
The portal gathers location data anonymously unless you request services that require personal identification. To deliver and enhance portal services, you agree to transfer, gather, retain, process, and use your location data and searches.
Third-party applications, services, and websites:
The Portal may contain third-party adverts and content that connects to other websites. We cannot control the privacy policies of such websites or applications. Once leaving our servers, the website/application operator’s privacy policy governs your data.
The policy may differ depending on the portal. If you can’t locate a website/privacy application’s policy on its homepage, contact it directly. Third-party websites’ privacy and content are not our responsibility. The portal may show advertisements from other parties.
Other Information:
The portal may gather additional information about you with your permission or as described by the portal. You can choose not to give some information, but that may make it harder for you to use some services.
The portal will ask for permission to locate your device, edit or remove SD card contents, read phone statistics and identification, mount and unmount file systems, etc. during installation. You authorize the Portal to collect such data.
Complaints and Queries:
We are dedicated to protecting the personal information that we collect and handle, and we appreciate your continuing support in this regard. If you have any remarks or concerns about the safeguarding of your personal information, or if you have other privacy-related complaints or concerns, please contact sales@telemantrra.com
Access, Rectification, Deletion:
The website updates its records with your newest information. You must guarantee that the information or data you submit is true, current, and updated, and that you have the rights, licenses, and consent to submit it.
Keep in mind that deleting information or removing permissions could end your access to the portal or some of its features and services. If your request for correction, update, or deletion is not backed by legitimate documents or data retention is required by law, law enforcement demands, or judicial processes, or if it is particularly difficult to execute (such as requests relating to backup copies or if a new system is needed to process the request or a modification of technical design), or if it concerns the privacy of other users, we may not be able to process it.
Unsubscribing from Email:
You may choose not to receive marketing and promotional communications from us. To unsubscribe from our promotions and marketing communications, please send an email to sales@telemantrra.com. Your request may take up to 4–5 days to be processed. Even if you don’t want to get marketing and promotional emails from us, we will still send you email and SMS messages about your payments for our services.